About Jordan Waxman

I’ve spent 14 years making large, complicated things run reliably.

Pasha Group: regional logistics across ports — vessels, cargo, chassis coordination. Flexport: stood up the Germany and US Mid Atlantic operations and made them profitable fast. Amazon: built the first dedicated logistics function for outsourcing partners in Worldwide Customer Service, orchestrated across 15+ organizations and 44 countries, with a 60% reduction in delivery times for critical IT hardware. Most recently, leading security and technical programs at scale for the largest customer service organization in the world. The framework I built — Standardize → Productize → Automate — is the one the org eventually adopted.

I left Amazon in March 2026, with a plan.

I’d been building quietly on the side for over a year: a one-person business running on an operating system I designed from scratch. 33 production workflows. 9,500+ knowledge chunks indexed for sub-second semantic query. Secure data pipelines and closed improvement loops. Compliance enforcement as a service that workflows call, not a checklist someone runs. A real business that not only runs, but continuously improves, autonomously.

Which led me to building another system: one for working with and governing AI itself. But, AI capabilities keep changing, fast. Models forget everything between sessions. Outputs drift. A system that worked last month breaks when the model updates. What if I lost control? I had to solve these to reach my vision of an autonomous business.

I designed the operating system I use to run my own business — structured context per session, task scaffolding with typed inputs and outputs, verification loops that catch drift before production, strict permission tiers for what the AI does autonomously and what requires approval. The same discipline shapes every client engagement.

That system is what I now bring to clients. Governance before execution, structure before scale. Applied to businesses that are adopting AI and hitting the walls that come with it.